# Portal VPN

For some parts of our infrastructure, VPN access is required. We do this to protect you from Internet attacks.

Please notice that you can still decide to offer services in your cloud without a VPN requirement, but please ensure you have hardened your service before you do so.

# Install the VPN Client

Download OpenVPN

You need an OpenVPN client installed on your computer. Download the appropriate version for your operating system:

Download the configuration file

Download and import the Phoeniqs VPN configuration file:

VPN config file

phoenix.ovpn 2.28KB

# Connect to the VPN

Enter your credentials

Use the following credentials when connecting:

Field	Value
Username	`<the email you use to logon to portal>`
Password	`<portal password>,<OTP>`

Note

Include a comma between your password and the One-Time Password (OTP) — there is no space.
Login via Federated ID (Microsoft, Google) is not supported — you must use a native portal password.
If you did not set a native password during registration, you can reset it using I Forgot my Password.

# Troubleshooting

# Linux — resolv.conf not updating

If /etc/resolv.conf does not update properly after connecting, add the following line to your phoenix.ovpn file:

ovpn
script-security 2 up /etc/openvpn/update-resolv-conf down /etc/openvpn/update-resolv-conf

Note

OpenVPN and openresolv must be installed for CLI use on Ubuntu 22.04.1 LTS.

# Notes

tip Need help?

If you experience any issues or need assistance, please contact support.

# See also

Getting Started

../

Create an Account

../create-an-account/

vpn